Currently I am having a hard time with Jo-Ann Fabrics and Craft Stores.
Here, in Naples, we have a huge Jo-Ann's but, like all craft stores, there is such a welter of product out there they don't always have what I want. I have wanted a Krylon gold leaf pen and a particular metallic paint since forever and I had made myself a note to get one ordered from somewhere, rather than keep traipsing up to the store.
I could have ordered from Amazon but thought it seemed sensible to just order from Jo-Ann's as there were other usual things on my 'to get from them sometime' list so they could all ship for the same price.
I ordered 8 items and received a confirmation email and paid for them. A couple of days later I get a note saying they didn't have the paint. Eventually I got a dispatch note showing only six items not the expected seven. When the order arrived I had an order summary showing seven items and the box contained only five.
I am particularly aggrieved because the five items I have are pretty standard stock and I could have just picked those up from Jo-Ann's and not paid the delivery charge.
Meanwhile I can not seem to make anyone at Jo-Ann's online store understand the problems.
I am not a happy bunny.
As a foot note - this is how the items were packed. Each in an individual plastic bag, loosely knotted and then all five tossed in a cardboard box with no other packaging, resulting in a broken top of the Matte finish which had also leaked into the bag. What a smell! not to mention it is highly flammable and the package was exceedingly hot from the high eighties Florida sunshine.